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Recent Posts

  • See you at the Learning From Incidents Conference in Denver, Feb 15-16?
  • How best to reopen a closed incident? (Hint: Don’t!)
  • When The Boss should not be The Boss
  • [tap, tap] Does this thing still work? Oh, hi there… I’m back!
  • Why is it important to separate the Incident Commander and Tech Lead roles?

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  • Roger Fulton on Everybody wants to be a hero

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