Incident management lessons from the kitchen at Thanksgiving

by | Dec 2, 2024 | Uncategorized | 0 comments

What does preparing a special Thanksgiving meal have to do with incident management? You might be surprised… I’m delighted to be the featured guest on the latest episode of the Hindsight Retros podcast, where hosts Sue Lueder, John Reese, and I discuss applying incident management ideas to personal situations.

Hindsight Retros Podcast: Incident Management at Thanksgiving

I worked with Sue and John as a Staff SRE in Google’s legendary SRE organization, where I established the Incident Management at Google (IMAG) program. Incidents affect your customers, your company, and your staff. I can help you be proactive, prepare for future incidents, and learn from every incident; contact me to learn more.

I’m writing Incident Management for DevOps and SRE, a practitioner’s book for incident responders, incident commanders, and people building incident management programs. It distills what I’ve learned leading incident management at Google and Slack and consulting for companies worldwide. Sign up at im4ds.com to hear when it’s available.

If your company needs help with incident management, my consulting practice is all about engineering better incident management.

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