How do you give people hands-on experience with incident management tools and practices before throwing them into the deep end with an actual incident? Well, at Slack, we had a fantastic lunchtime incident management exercise that we ran a couple of times a month. It’s a breeze to set up and run, and the participants love it; they find it educational, eye-opening, and surprisingly enjoyable. My colleague Scott Nelson-Windels from Slack gave a fabulous talk about this exercise at the recent SEV0 conference. Check it out!
There is no such thing as a free lunch: how Slack runs their incident lunch exercise
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Incidents are costly for your company (lost revenue, damaged reputation, distraction from planned work) and your staff (reduced morale, decreased productivity, increased turnover). As an expert incident management consultant, advisor, and coach, I can guide your organization in developing these critical skills and help you avoid expensive mistakes. Contact me to learn how I can help.
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